Refunds cannot be accepted if sellers have sent the correct product to customers in good condition, and as described. We do not recommend customers to return the marketplace item because the cost of shipping back the item may be even higher than the value of the product itself. Any item that is returned more than 30 days after delivery.Any item not in its original condition is damaged or missing parts for reasons not due to our error.There are certain situations where only partial refunds are granted (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are gift cards, health or personal care items, intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Electric parts and items are not returnable if products are opened or used. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. Please ensure you read and understand our return policy before making a purchase. Return Address: Please ship your return to: 3677 W Emporium Cir, Mesquite, TX 75150įinal Note: Sam's Nail Supply reserves the right to refuse returns that do not meet the above criteria.International Returns: For international returns, customers are responsible for any customs or duty fees.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact our Customer Service team within 48 hours of receipt with photographic evidence.Follow the instructions provided by our team. Return Process: To initiate a return, please: Contact our Customer Service team at Customer Service Email to Provide your order number and reason for return.Please check the product page for any specific return restrictions. Non-Refundable Items: Certain items such as clearance or sale items, gift cards, customized products, and perishable goods are non-refundable.Exchange: If you wish to exchange a product, please return the original product for a refund and place a new order for the desired item.The refund will be credited to your original method of payment within 7-10 business days. Refunds: Once we receive your returned product and inspect it, we will process your refund.In such cases, will provide a prepaid return label. Return Shipping: Return shipping costs are the responsibility of the customer, unless the product is faulty or we made a shipping error.Items that are damaged altered, or show signs of wear will not be accepted for return. Condition of Returns: All returned items must be in their original condition, unused, and with all original tags/labels attached.Return Duration: Customers may return products within 30 days of the delivery date.The Buyer’s failure to give notice of any claim within 24 hours from the date of delivery will constitute an unqualified acceptance of the Goods and operate as a waiver by the Buyer of all claims with respect to the Goods. The proof of Delivery is a proof that Buyer accepts the Goods “AS IS” with any faults. Sam's Nail Supply will not responsible for any damages or lost of products after delivering the goods to Buyer. If there are any damages or lost, buyer has to notify Sam's Nail Supply immediately before signing the proof of delivery. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).īuyer have to inspect the quality and quantity the Goods at the time and place of delivery and sign the proof of delivery. is not responsible for any customs and taxes applied to your order. The tracking number will be active within 24 hours.
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You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). Your order will be shipped out by shipping carriers such as USPS, UPS, or FedEx. Delivery delays can occasionally occur.
Shipping charges for your order will be calculated and displayed at checkout. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. Please allow additional days in transit for delivery. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Orders are not shipped or delivered on weekends or holidays.
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Please be advised that marketplace (dropshipping), heavy (35 lbs and over), and oversized (furniture or equipment) items are not eligible for free shipping.Īll orders are processed within 1-3 business days. Marketplace orders may take 1-3 weeks to be delivered. For Wholesale members, free shipping is available on orders over $500. offers free domestic shipping on orders over $100. The following are the terms and conditions that constitute our Shipping Policy. Thank you for visiting and shopping at S.
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